Apr 15, 2025 · The insurance market has undergone significant transformations post-pandemic. Changes in consumer behavior, advancements in digital solutions, and the reevaluation of risk …

Dec 19, 2023 · While before the pandemic, product innovation often focused on delivering traditional insurance products in a digital way, carriers now have the opportunity to examine how consumer …

Jul 27, 2021 · As the pandemic begins to wind down across the United States, both consumers and insurers will likely be reassessing how their needs and preferences have changed.

In normal times, consumers might not think much about their insurance products. But the COVID-19 pandemic has caused pervasive uncertainty and shifted consumer focus with unmatched speed and …

Shifting consumer preferences and the pace of technology innovation have accelerated the reinvention strategies of insurance carriers more than any other external factors, according to insurance …

Find out how the insurance industry has changed since the Covid-19 pandemic and how developments are being carried forward to facilitate customer needs

As we described in our Future of Insurance 2020 report, the industry has faced demographic changes, rapidly evolving customer expectations, advancements in digital technology and analytics, and the …

Oct 5, 2021 · From health insurance and business interruption cover to life products and workers’ compensation, Covid-19 is changing buying behaviour and attitudes towards risk.

To assess how consumer behaviors and perceptions about life and property and casualty (P&C) insurance have changed, Bain & Company is conducting a series of surveys worldwide.

Insurers must evolve to meet changing consumer behaviors and priorities caused by the pandemic. The greatest opportunity for insurers lies with those most financially impacted. Pervasive and contentious …

Jun 1, 2023 · We show that the pandemic induces a substantial increase in daily number of insurance purchase, with evident impact on both health and life insurance. We demonstrate that the increase …

Sep 19, 2022 · Insurance carriers responded to the challenges of the pandemic in a variety of ways like creating new business strategies, adapting to changing needs, and adopting new digital and …

Since the pandemic, the concept of omni-channel experience has undergone a vast transformation. Even today, traditional channels continue to shrink as face-to-face interactions become less frequent …

The changes to the insurance industry brought on or accelerated by the COVID-19 pandemic have transformed the life and health sector, and will lead to ongoing evolution in lead generation, …

Apr 26, 2021 · Over the past year, many insurers rapidly advanced their digitization efforts, enabling them to pivot to effectively address customer needs virtually. We believe insurers can use this …

Understanding how family health insurance needs and preferences have shifted after the pandemic, especially in light of changing family dynamics and the increased need for flexible health solutions.

Aug 2, 2024 · This article delves into how the pandemic has reshaped insurance claims, providing insights into the challenges faced by insurers and policyholders, as well as the strategies employed …

Apr 27, 2020 · In normal times, consumers might not think much about their insurance products. But the COVID-19 pandemic has caused pervasive uncertainty and shifted consumer focus with unmatched …

The insurance industry is currently experiencing a huge change, driven by trends that prioritize personalization, efficiency, and a customer-centric approach. Technologies like AI and big data are …

Oct 29, 2025 · Explore how the COVID-19 pandemic permanently transformed consumer attitudes toward life insurance, driving record demand and digital adoption in 2025.