Level two quality products and services need only satisfy customer expectations. The authors discuss the philosophies of eight quality experts - Crosby, Deming, Feigenbaum, Ishikawa, Juran, Pirsig, …

Explore the concepts, tools, applications, and technical terms that make up the world of quality. For more definitions, browse the online glossary of quality terms, acronyms, and key people in the history …

Learn the differences between quality assurance and quality control. Explore definitions, examples, and how QA and QC ensure quality.

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Quality management systems (QMS) play an important role in the continuing improvement of organizations. Learn the history and benefits of QMS at ASQ.org.

In an overview designed to give quality newcomers a glimpse of the knowledge they need to succeed, ten regular Quality Progress contributors write on 10 basic quality topics that are fundamentals …

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Trained exclusively on ASQ’s proprietary content, Quincy helps ASQ members access instant answers and tailored solutions to their quality challenges. Think of Quincy as a 24/7 knowledge concierge, …