What is your Genesys Cloud data trying to tell you?

Genesys Cloud Outbound Email Campaigns allows you to leverage outbound digital platform capabilities to send transaction or marketing-driven Email to a list of contacts. Email Campaign functionality …

Leverage the power of Genesys Cloud’s Gamification External Metrics and simple voice survey to enable your customers to reward your agents.

Translate your way to Success with CX Translate CX Translate is an app that translates real-time message conversations within Genesys Cloud. It overcomes the language barriers non-native …

Mobile Office is the Mobile App for Genesys Cloud that allows you to handle all types of Genesys interactions directly on your phone in a secure manner. It serves as a valuable extension to your …

Consumers think of your brand as a single entity, not a collection of disparate functions. They expect seamless service journeys, no matter how many departments are involved. Meeting these …

Unleash the Power of CX Intelligence for Exceptional Customer Experiences Emite is the ultimate CX intelligence platform, revolutionizing how organizations manage and enhance customer experiences. …

The Genesys Cloud CX Embeddable Framework and Dynamics 365 is integrated using the Genesys Microsoft Dynamics 365 Connector, enabling the use of multi-channel contact centre capability within …

Empathy first. Including video communications in your CX strategy can earn customers' trust and loyalty by providing visual input and a personal touch in the conversation. 6+ Years Genesys Premier …

Enterprise Grade Security & Architecture A3S Historical is the only analytics and reporting solution that is built to the same security standards as Genesys Cloud, and the only single tenant architecture …