Nov 29, 2025 · If discussing a sensitive or personal matter, switch to discussing a routine health care topic. If the patient shows signs of distress, ask direct questions about the patient's safety concerns. …

During a video visit, a patient begins to feel chest pains and symptoms of what appears to be a heart attack. The health care professional contacts the patient-site POC, and emergency handoff …

Durante una videovisita, ¿qué debe hacer un profesional sanitario después de usar contacto visual y/o un discreto asentimiento de cabeza para confirmar sin palabras que se ha notado la Señal Universal …

Caregivers must acknowledge and accept the terms of engagement prior to their first group visit, and providers must document this acknowledgement in the medical record.

Maintain eye contact with your patient by focusing directly on the webcam. Regularly nod and ask as many questions as possible to keep your patient engaged. If you need to look away to take notes, let …

This tip sheet will help you better connect with patients and their families during a video visit. Is your patient a good fit for a video visit? It’s up to each clinician to gather enough information to make …

Sep 18, 2024 · Healthcare professionals should prepare for emergencies during video visits by establishing backup communication plans, knowing emergency protocols, testing technology in …

Below are strategies to help you build trust in a virtual setting via video and phone to optimize your telehealth visits, whether it is for a one-time visit or ongoing care.

This checklist is intended for clinicians and care team members who will be hosting the telehealth visit to ensure that the professional standards of in-person care is maintained in a virtual environment.

By maintaining eye contact throughout telehealth sessions, you demonstrate attentiveness, empathy, and trust, all crucial elements for building trust in the virtual healthcare environment.