The ability to solve complex problems effectively has become a defining factor for success. Yet, despite the abundance of tools and methodologies available, I've noticed organizations often struggle ...

Problem solving is something we all have to do, whether it’s getting to an appointment when your car has a flat tire, juggling bills, or making a decision at work. Many people hide from problems or ...

The more I research the problems that bedevil U.S. manufacturers and try to find and share the stories of companies that are solving them, the more I appreciate lean management principles. More ...

For more than 20 years — and after working with more than 10,000 participants who attended my Kaizen workshops — I’ve refined a simple yet powerful tool that makes problem-solving useful for everyone.